Custom Illustration / Original Artwork - Hand drawn on watercolour paper - A5
Shipping & Returns
At Well Drawn, everything is made by hand.
Please allow up to 7-10 business days for normal mail orders.
I can express ship it. Which will arrive quicky to you within 1-2 business days
If you would like to pickup your cards I can supply an address over email or telephone or select pickup in the checkout
If you have any difficulties or input the wrong address please contact me
support@welldrawn.com.au
I will respond to you as quickly as possible.
All cards are hand folded, cut, printed and packaged in house by me.
Its a one man operation so please allow some time when ordering a card.
Otherwise its all hands on deck!
RETURNS
If you are unhappy with any of the products or your order isn't in order
please let me know at support@welldrawn.com.au
I'm more than happy to give you a full refund based on a reasonable excuse.
If the order is damaged Ill replace it.
if you have mistakenly lost it (which happens) I can help you.
If your order is wrong.. Of course I can replace that.
If you have requested a custom order I will liaise with you throughout the process and send you a final image before you receive it. If you're unhappy with it at all and at any stage please let me know
If there's any other problems please let me know
More than happy to give you a full refund.
Thanks,
Payment Options
We accept VISA, MasterCard, American Express, PayPal, Apple Pay, Google Pay & Afterpay.
Our payment processing systems ensure that every purchase with Hallmark is 100% secure and private.
Pickup available at Well Drawn - HQ
Usually ready in 24 hours
Custom Illustration / Original Artwork - Hand drawn on watercolour paper - A5
Well Drawn - HQ
51 Bayview Road
Yarraville VIC 3013
Australia
Want a special illustration that's unique, original and hand drawn?
Sometimes you can't find exactly what you're looking for, so let us help you.
Personalised illustrations and cards are the perfect gift for that special someone or occasion. Simply tell us what you require and we can deliver a hand-drawn original piece of artwork.
These are not prints and each one is made with love and care.
Please allow 3 weeks for Personalised cards and illustrations
Card Size: A5 when folded
Height 21cm / 8.3 inches
Width 14.8cm / 5.8 inches
Process
Step 1 -
Fill out the contact form below or email me at kristian@welldrawn.com.au with a simple brief of your requirements. Tell us about the person, pet, thing or business this card/drawing is intended for eg. hobbies, interests, occasion, quirks or anything that will make this card unique to its recipient. Send us any photos that will assist in the creation.
Step 2 -
We will suggest a drawing concept and pun/tagline (if needed) that will suit the card and quote a price and time frame
Step 3 -
The card will be drawn on 300gsm watercolour paper. The card is drawn in ink and coloured with Copic or watercolour
Step 4 - Your unique and hand crafted gift will be ready for pick-up or delivery for the recipient to cherish forever. Free delivery Australia-wide
See our personalised cards here:
https://www.instagram.com/welldrawnofficial/
* Free shipping Australia wide *
***Please note****
Please understand these are caricatures/cartoons and may not be entirely accurate or representative of the actual persons/theme. Caricatures and cartoons are my interpretations of the images supplied and the size allows me to only deal in small margins.
They are drawn once and a redrawing request will incur a fee as it’s entirely original and hand-drawn.
* Free shipping Australia wide *
**Please note***
Please understand these are caricatures/cartoons and may not be entirely accurate or representative of the actual persons/theme. Caricatures and cartoons are my interpretations of the images supplied and the size allows me to only deal in small margins.
They are drawn once and a redrawing request will incur a fee as it’s entirely original and hand-drawn.
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Need help?
Frequently Asked Questions
Order
We accept VISA, MasterCard, American Express, Discover and Paypal. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.
We currently do not offer cash on delivery when you purchase online.
If you choose Pickup option please ensure payment is made prior to pickup.
Returns
We offer free returns within 30 days of the date you received it and are unhappy.
Please make sure you put items back in their original packaging before you send them back to us.
All products are subject to inspection once we receive them
Once we receive your item, or if you require a refund, a refund is initiated immediately.
All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.
Please don't hesitate to reach out for a refund but understand shipping can be unpredicatble if you have not paid for tracking or express.
We are a family business so please ensure a refund reason is genuine :)
The best way to change your order is to contact our support or simply give us a call during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.
Shipping
Orders are processed in the order we receive them unless you've chosen expedited shipping.
You can track your order status on a tracking page on your order (if you have paid for tracking or express) & also signup for alerts on a courier website.
Please understand if you have not paid the additional tracking fee for single or multiple items it will be in the hands of Aus Post.
Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps. kristian@welldrawn.com.au
We will not hesitate to refund if your item does not arrived by the date specificed. We are also happy to send again if it has been over a reasonable period.
Chances of receiving defective item is very rare but it could happen.
Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement or refund.
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It's all FREE, sent by standard letter shipping (not tracked). If you need tracking please select EXPRESS.
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Lots of happy customers and counting. We are always eager to help and please.
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